How to Choose a Pool Service in New Braunfels: 8 Questions to Ask

There are many pool companies in New Braunfels. Some do great work. Some skip steps. These eight questions will help you tell the difference before you sign up.

1. What does each visit include?

A good visit includes skimming, brushing, vacuuming as needed, water testing, chemicals, and an equipment check. If the answer is only “we add chlorine,” keep looking.

2. Do you test calcium hardness?

New Braunfels water is very hard. A company that does not test calcium may let scale build up on your tile and equipment.

3. Will I get proof of each visit?

Ask for photos or a short report after every visit. That way, you know someone came and what they did.

4. Are chemicals included?

Some prices look low because chemicals cost extra. Ask so you can compare prices fairly.

5. Is there a contract?

Find out if you can cancel, and what happens if you are not happy.

6. Are you licensed and insured?

Ask to see proof of insurance before anyone works on your pool. Also ask what training the techs have, such as a pool operator course.

7. What happens if my pool turns green?

Ask if a green pool between visits is fixed at no extra cost, or if it is billed as a new job.

8. How do I reach you?

Ask how to call or text about a problem, and how fast you can expect a reply.

For prices, see our pool service cost guide. For warning signs with your current company, read signs your pool company is not showing up.

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